Shipping policy
SHIPPING POLICY
Thank you for shopping with [guidana.shop]. This Shipping Policy outlines how we process and deliver orders.
1. Order Processing
- Orders are processed within [1–3] business days after payment is received.
- Orders are not processed or shipped on weekends or public holidays.
- During high-volume periods, processing times may be extended.
2. Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on the delivery location and selected shipping method.
Estimated delivery times:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | [3–7] business days |
| Express Shipping | [1–3] business days |
| International Shipping | [7–21] business days |
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, customs processing, or other unforeseen circumstances.
3. Shipping Locations
We currently ship to:
- [List countries/regions served]
If your location is not available at checkout, please contact us at [guidana.technologies@gmail.com] for assistance.
4. Order Tracking
Once your order has shipped, you will receive a confirmation email containing a tracking number and tracking link, where available.
5. Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer.
6. Delayed or Lost Shipments
If your order is delayed or appears lost in transit, please contact us at [guidana.technologies@gmail.com]. We will work with the shipping carrier to investigate the issue and provide updates.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. We are not responsible for orders delivered to incorrect addresses provided by the customer.
8. Damaged Packages
If your order arrives damaged:
- Take photos of the package and product.
- Contact us within [48–72 hours] of delivery.
- Include your order number and supporting photos.
We will review the issue and arrange a replacement or refund when appropriate.
9. Contact Us
If you have any questions about shipping, please contact us
Email: guidana.technologies@gmail.com